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Full-time

Customer Service Representative

Apply Now
Full-time

Customer Service Representative

Apply Now

Position Overview

We are looking for an experienced and motivated Customer Service Representative to join our family. The customer service representative position is open for individuals who love helping others and providing information to make lives easier and better. Our ideal candidate is customer-oriented and has exceptional communication skills.

A Customer Service Representative in our family will be responsible for all the verbal and written communication with our customers. Therefore, we would love to have someone who knows how to listen and remain patient and cheerful throughout the day. If this sounds like you, don’t hesitate to apply for the position.

Duties & Responsibilities

  • Answer and manage all incoming calls and emails
  • Generate sales leads
  • Provide accurate and valid information for the customers
  • Handle questions, complaints, and returns and find appropriate solutions quickly
  • Keep records of customer interaction and process received files.
  • Follow communication procedures and policies.
  • Think, answer, and respond quickly to resolve customer issues and questions about products and services
  • Retain a polite and professional voice and manner at all times

Requirements

  • High school diploma or equivalent
  • Proven customer support experience
  • Ability to handle a lot of incoming calls with great accuracy
  • Knowledge of CRM systems and practices
  • Customer-oriented and passionate about helping others
  • Ability to respond quickly to different requests and characters
  • Excellent multi-tasking and organizational skills

Benefits & Perks

  • Health Plan
  • Dental Plan
  • Vision Service Plan
  • Paid Holidays
  • Paid Time Off (Vacation, Sick Days, Personal Days)
  • Technical Training Programs
  • Incentive Compensation Programs

Apply Online

If you are ready to pursue a career, please fill out this brief application. If we feel that you would be a good fit for the team, we will contact you.

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Customer Reviews

See What Your Neighbors Are Raving About

Larry was my tech today. He’s a great asset to your Company! Very professional, extremely knowledgeable and personable.

Steven A.

Daniel was thorough, pleasant and very efficient. The most thorough AC check that we have ever had.

Brenda H.

This is the best AC Company I have found in SW Florida. They are very responsive and extremely knowledgeable. No up charging just great reliable service. Their techs are super nice and respectful.

Jeffery D.

5 stars 100% happy with hvac replacement & upgrade. Price & on time , polite. I highly recommend.

John M.

As being a retired electrical contractor since 1980 and real estate investor, I was impressed, they gave me next day service, called me when in route, called me when completed, and billing was more than fair, unlike those companies that do flat rates.

Jerry S.

From the office personnel to the installation. The office staff were courteous and professional, Josh, the salesman, was here the next day and gave me a quote right away that was very fair and, I think, quite competitive. Joe and Reuben, the installers, came two days later to do the installation. They were very knowledgeable, courteous and professional and did a fantastic job. They represented your company extremely well. I love the Bryant package unit, recommended by Josh, it's attractive, efficient and quiet. Thanks to all.

Glen C.

We have been a client for just over 10 years and I’m very happy with their service, workmanship and pricing. In this day and age, it’s hard to find a company that you can’t find fault with, but this is one of them.

Don N.

We’ve dealt the the Griffith company for 20 years and Larry made us feel comfortable with the merging of companies that is happening. We are looking forward to having our new AC installed and the continuing excellence of service we’ve experienced from this company over the years.

Brian C.

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