EP# 208 Redefining Business with Compassion: Justin Carrol’s Elevating Journey
Justin Carrol
Entrepreneur | Visionary Leader | Advocate for Elevating Lives
“I don’t just build companies—I build cultures that elevate people and the lives they touch.”
Justin Carrol, a dynamic entrepreneur and visionary leader, was born in Peoria, Illinois, in 1980. After spending much of his life in the suburbs of Chicago, he now calls Naples, Florida, home. Justin’s journey exemplifies his unwavering entrepreneurial spirit, dedication to personal and professional growth, and his mission to elevate lives.
Justin’s exceptional mechanical aptitude and strong desire to serve became apparent early in life, leading him into the HVAC and plumbing industry in 1999. He quickly earned a reputation for excellence, providing essential services that enhanced his clients’ comfort and quality of life.
In 2006, Justin founded Perfect Home Services, an HVAC and plumbing company serving Chicago, its suburbs, and Northwest Indiana. Over the years, the company grew to become one of Chicagoland’s largest home service providers. Under Justin’s leadership, Perfect Home Services employed over 250 dedicated team members and established itself as both a top workplace and a provider of exceptional client care. This remarkable success was fueled by Justin’s dedication to his personal faith and a leadership style deeply committed to the company’s mission, values, guiding principles, and processes.
In November 2021, Justin partnered with private equity investors to scale Perfect Home Services into a new entity, People First (P1) Service Group, which he co-founded. As president of this organization, Justin spearheaded growth and operational excellence, expanding the company’s reach through strategic acquisitions across multiple states, spanning from the West to the East Coast. Under his leadership, P1 Service Group became a trusted name in the home services industry.
In March 2023, Justin made the bold decision to step away from his role at P1 Service Group to pursue greater autonomy in fulfilling his mission. He founded Elevating Lives, a management company headquartered in Naples, Florida, that invests in and provides visionary leadership to businesses in the home services sector.
In November 2023, Elevating Lives launched its first venture, Elevate Home Services, in Fort Myers, Florida. As the fastest-growing HVAC company in Southwest Florida, Elevate Home Services has distinguished itself by prioritizing the well-being of its team members above all else. Under Justin’s leadership, the company has delivered exceptional client service while fostering a workplace culture that inspires growth, collaboration, and purpose.
Justin attributes his successes to his relationship with God, which continues to guide his personal and professional endeavors. His companies are celebrated for their collaborative environments, innovative strategies, and industry-leading service excellence. Through his unwavering commitment to faith and mission, Justin is redefining the home services industry, one life at a time.
ELEVATING LIVES IN THE MEDIA
Team building during the busy season – Part 1
Team building during the busy season – Part 2
20 Questions
Recruiting HVAC Managers
Can’t stop the growth
BUILDING THE VISION
1999
Entered the home services industry, beginning hands-on work in HVAC and plumbing. Developed technical skills and field-level understanding of residential systems and client needs.
2006
Founded Perfect Home Services, an HVAC and plumbing company serving Chicago, the surrounding suburbs, and Northwest Indiana.
2006-2021
Scaled Perfect Home Services into one of the largest residential home service providers in the Chicagoland market.
- Grew the organization to 250+ team members
- Built repeatable systems for service, operations, and workforce development
- Established a reputation for strong culture and client experience
November 2021
- Partnered with private equity investors and co-founded People First (P1) Service Group, transitioning Perfect Home Services into a multi-brand platform.
2021-2023
Served as President of P1 Service Group, leading growth through strategic acquisitions across multiple U.S. markets.
- Oversaw multi-state operations
- Focused on leadership development, integration, and people-first culture at scale
March 2023
Stepped away from P1 Service Group to regain founder-level autonomy and focus on mission-driven leadership.
November 2023
Launched Elevate Home Services in Southwest Florida, providing residential HVAC, plumbing, and electrical services.
2023–Present
Leads Elevate Home Services through a differentiated operating philosophy prioritizing team well-being as the driver of client experience.
- Same-day repairs and next-day installations for most services
- Industry-leading written warranties and guarantees
- Rapid regional growth supported by strong recruiting and retention
Ongoing Industry Recognition
Featured in national trade publications and podcasts, including HVACR Business, ACHR News, Blue Collar Culture, and multiple industry leadership forums.